Privacy Policy

At Chair Masters, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your information.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and mailing address.
Business Information: Company name, job title, industry, and business address.
Service Information: Details about your chair repair or reupholstery requirements.
Payment Information: Credit card details, billing address, and other financial information (we do not store credit card information on our servers).
Communication Data: Information provided in emails, contact forms, and phone calls.
Technical Data: IP address, browser type, device information, and cookies.

2. How We Collect Information

We collect information through various channels, including:

When you fill out contact or quote request forms on our website
When you subscribe to our newsletter
When you contact us via email, phone, or in person
When you use our website (through cookies and similar technologies)
From third parties such as business partners and service providers

3. How We Use Your Information

We use your information for the following purposes:

To provide chair repair and reupholstery services
To process payments and fulfill orders
To communicate with you about services, quotes, or inquiries
To send you promotional materials and newsletters (if you have opted in)
To improve our website, products, and services
To comply with legal obligations
To protect our rights and prevent fraud

4. Legal Basis for Processing

We process your information based on the following legal grounds:

Consent: When you explicitly agree to us processing your data for a specific purpose.
Contract: When processing is necessary to fulfill our contractual obligations to you.
Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services.
Legal Obligation: When we need to process your data to comply with legal requirements.

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who help us operate our business (payment processors, hosting providers, etc.).
Business Partners: Trusted partners who assist in providing our services.
Legal Authorities: When required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

Right to access your personal information
Right to rectify inaccurate information
Right to erase your personal information
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

9. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings and our cookie consent tool. For more information, please refer to our Cookie Policy.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. We implement appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Chair Masters
123 Furniture Lane
Toronto, ON M5V 2K4
Phone: (647) 555-1234
Email: [email protected]

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